AUSWEB Customer Review
AUSWEB Web Hosting provides variety with its large range of Linux and Windows based Web hosting packages. Predominantly promoting their Linux cPanel Web hosting options AUSWEB provides a full range of features suitable for a small business Web site or a high-powered e-commerce platform.
Platform(s): Linux, Windows
Data Centre: Sydney
Control Panel: cPanel and Plesk
Support Options: Helpdesk, Knowledge Base, Video Tutorials
AUSWEB also offers a number of Windows ASP based hosting packages.
Great solid web hosting provider, with fast connectivity and incredible uptime
I’ve been with Ausweb for a little while now for one of my websites, and have recently moved the rest of my websites over. I know use Ausweb for all of my online hosting & services.
Fantastic Support & Service, Awesome up time and fantastic speeds!
Highly reccomended
AAA++++++
I’ve been using Ausweb for a few years now and just recently upgraded to one of their VPS’s. I find their services to be very well priced and their support to be fast and helpful. The migration to my new VPS was a piece of cake.
I would definitely recommend these guys….
I have been an AusWeb VPS customer for nearly 12 months and I couldn’t be happier with the speed and reliability of the service, and the support.
I run a medium sized business and time offline is most certainly measured in lost sales revenue. The AusWeb staff are always available with a quick response, and just a phonecall away. It’s nice to get a human on the other end of the line sometimes and they go above and beyond! Even when it’s well past their support obligations (ie. I’ve messed something up on my website), they’re quick with advice.
No hassle, no nonsense! Fast and reliable, much better than the majority of Australian web hosting providers and I have used my share. Highly recommended!
My experience with AUSWEB has been bad.
I would not recommend them to anyone. My clients have now changed providers and are much happier.
Unexplained outages have always been a risk with these guys and not ever been impressed by the support response times but stuck with it to save the hassel of moving BUT now no response at all and angry clients blaming me for these guys non-response means I am now actively looking to move the entire account (10+ websites) elsewhere.
If I could rate ZERO for support I would – I will be avoiding AUSWEB in future
Thanks for the quick chat on the phone Ben – However I can see that your particular server has had a 100% uptime as of late, which is far beyond any minimum requirements you would get with a 99.9 SLA.
As per our phone conversation I’m glad we could determine the difference between a firewall block because of a potential security breach and an ‘unexplained outage’.
It was good to chat to you, and thanks for continuing to renew your account with Ausweb.
I renewed with AusWeb (for 3 months) on 27th September, before I posted above.
Instead of apologising for the inconvenience caused or investigating the “unexplained outages” AusWeb called me to tell me I was wrong and went on to say that even if there had been outages that would be okay because there is no SLA. I explained that being “unexplained” is the problem – I understand that occassional outages with this low-end hosting is understandable. Your 100% uptime claim is just not my experience.
I am most concerned about the anonymous email I got from “AUSWEB Web Hosting Sales Inquiry” saying….
“It has come to our attention that you have posted a bad reqiew of us
http://www.mywebhost.com.au/reviews/ausweb/
Not sure why you have done so , please explain your action”
…. Explain my action? – I actually had to read it twice. You have got to be kidding.
I have now abandoned my AusWeb hosting leaving 7 weeks fully paid and unused in favour of a small company with the right attitude called Avanti Hosting. If AusWeb knows how to do the right thing they’ll give the $100 (ex GST) in fees I’ve paid and not used to a charity. I suggest they give it to someone doing a “movember”
GREAT Australian web host, so glad i found them, finally a stable host with great support!
Thanks a lot guys
I have just upgraded my dedicated server with Ausweb after a period of 12 months.
They have been a very stable host, their setup time was fantastic and the migration was quick and smooth with zero downtime.
Highly recommended, A+++++
I have been with Ausweb for a couple of years now. I am very happy with their service and like the fact that I can speak with a real person.
I am so happy with them I am ready to upgrade to a managed vps service.
My business is not huge but it is important to me and my 15+ customer sites
Happy to recommend
HMMMM!
A lot of the reviews for AUSWEB look suspiciously similar with an onus on VPS services!