PlanetDomain

Planet Domain Web Hosting Review

PlanetDomain has built up a hefty range of Web hosting packages on both Linux and Windows platforms.  With two network operation centres manned 24/7 PlanetDomain can provide you with either fully functional shared or dedicated web hosting options.  PlanetDomain also offer a various array of other services including domain name registration, business class e-mail, Web design and search marketing.

Platform(s): Linux, Windows
Data Centre: Sydney
Control Panel: cPanel
Support Options: Helpdesk, Knowledge Base, Video Tutorials, Telephone

  • Reviews 15 Reviews
  • 6 Positive
  • 5 Negative
  • Overall: 2.42.42.42.42.4

{ 15 comments… read them below or add one }

Rick Beetham

When things work they are a great resource. Unfortunately when things go wrong – their support leaves much to be desired.

All my websites have been down for over two days now. They all pop up with the same message – “This Account has Been Suspended” – Please contact the Billing/Support department as soon as possible.

Upon receiving that wonderful greeting ( by the way there were no emails sent to me warning of any issues and all my websites are paid up to beyond next year – plus they are LOW volume sites and occupy a small percentage of my allotted space) I sent an email to all departments that I could think off (including billing and support) as well as several trouble tickets (which someon turned my email into)

There has been NO response from anyone – NONE! The wonderful contact us phone number on the PlanetDomain.ca (note the Canadian web presence) posts a (I’m assuming) local (Australian) toll free number – that DOES NOT WORK FROM CANADA!

Digging deep into their online help service I finally found another number that included the country and city code (Melbourne) which I called and it just rings and rings and rings eventually resulting in a pleasant “All lines are currently busy… please try again later” message (this happens every time I call)

Unfortunately this is not the first time this has happenned, but rather the second. The last time was about 6 months ago. Apparantly I was using up all sorts of resources and filling their logs…. (somehow) When I sent them a signed affidavit that I would not do it again – they released the websites…. Once I recieved my websites back, all were checked – they had not been hacked and they are not processor intensive…. no proof of my being their culprit was ever forwarded to me AND when I actually talked with someone later about it – it would seem that it “may have been” because I hadn’t upgraded to the latest version of WordPress on the two blog sites I manage (but actually they manage the software internally through Fantastico….

So here I wait, again, for someone to eventually get around to checking the trouble tickets (submitted at all various levels – including critical) and/or my emails.

Yes it sounds like I have gone over board on this trying to get their attention – but what else can I do. All my websites are held captive and no one appears interested in helping me get them back up, or are telling me what the problem (if there is one) is!

Suggestions?? (aside from starting to look for a real web service provider – which I am going to have to do now….)

Rick

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Elizabeth

I cancelled a low volume site with them as they were too expensive for my needs and so they put up a “suspended account” notice on that site and on my business site which had nothing to do with the other one. Of course then I could not receive any business emails for days while it was sorted out so I have lost business due to this. It took numerous emails, tickets and phone calls to very unhelpful people to get it back online. They also forced me to pay an amount of money for hosting that has not been used and are still holding my domain name hostage that I am transferring to another company. They are also preventing one of my clients from renewing her domain name with another company and trying to force her to renew with them. Really not happy Jan!

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Lora

I am having the same problem as both the people who have posted. They apologized in June for continuing to send me emails that my account was suspended because of non payment. They said it was a glitch between them and the rbsworldpay company that takes the payments. I have never missed a payment in four years! Now, a month later my website is down and I cannot access any of it. It has the ACCOUNT SUSPENDED notice on it. I have sent two emails asking that they terminate my webhosting (after my having been a loyal customer) for this continuing problem and also to give me the code to my domain so that I can transfer. I have another server and am waiting to make the change.
Also this organization appears to be in Australia NOT CANADA where I am. I will likely launch a complaint with perhaps CIRA that approves .ca websites.
What a nightmare.

L Major

CAUTION! When I tried to renew my website with PlanetDomain, AKA, USACheapDomains.com, I had two attempted charges on my bank account for the same amount. I went back to the site and saw that it does not have a security lock certificate. Luckly my bank refused the charges and called me. Please be careful with this site.

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JEFF

I am having the exact same problem.

I quickly realized that I cannot afford to run my business like this. I’m trying to move my sites to another webhost but the PlanetDomain.ca website locks up every time I try to change my DNS settings? It only happens for the sites using the EZYREG host (purchased through PlanetDomain.ca) I can’t even get away!

Now I sit here waiting for them to respond to the 4 trouble tickets I opened.

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AdamR

I have been with Planet Domain since 2005, both as a customer and a reseller. For the purposes of this post, I speak predominately as a customer. I have not had any problems with either hosting of any of my sites nor customers in terms of downtime, except to say, in, I think 2008 they had a major outage in the Houston TX Data Center, due to a fire, which affected all Hosting for my customer base.

Since then, Hosting Services have been moved to Sydney AU and have been up and running ever since. As far as support goes, I too deal with them through the Ticket System and although response is slow, queries and resolutions are addressed within 48 hours and below.

They may not be the cheapest Domain Name and Hosting Provider out there, but you get for what you pay and Planet Domain gives you value for money and a reliable and feature rich Hosting Service through the CPanel Administration interface that I am happy to pay the extra for and so it seems, are the customers who renew their hosting and domains, both here in Australia and also in Europe and the UK.

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Ann

I have been using PlanetDomain for years as my domain and web host. Over the last 2 years their service has steadily declined.
I now wait a minimum of 2 days to get a response from their help desk after submitting a ticket, sometimes up to 4-5 days, just for basic information, and even for urgent fixes!
They don’t advertise the hours their help desk is open, and when you call in what I can only assume is out of their business hours (eg, before 9am?) they don’t tell you they are closed, you just stay endlessly on hold, being told “there are no customers ahead of you in the queue”.
Their domain admin console is appalling. They keep old domain names that have expired in the list, so you can’t easily see your current info (and this can’t be sorted or changed). Frequently I have problems just accessing information about my domains, eg, basic things, like dns! The site brings up error pages too often.
Their URL redirect service rarely works.
Their EPP codes sometimes don’t work (when transferring out, needed with such poor service!), and then it takes days to get them to respond and provide a new EPP.
And, they charge much more than many other hosts.
It is really disappointing to see such decline, but that has been my experience. I am completing my transfer-out of all domain names and hosting.
Don’t use their service – that is my advice.

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Albert Chia

Our company had hosting service for about 4 years with planetdomain.com.au, which was originally cheapdomain.com.au. Service had been fantastic, staff are helpful. Although we had to wait between 15 – 30 minutes for telephone support, but we always had an answer to our problem. However we’ve just been notified on the email that they are going to be sold to another company called netregistry. Not sure whether they will have same level of support we used to get ???

Penny

I have been using them for about 6 years and have had no problems at all. I have multiple domains and hosting. I always got an email reply the same day (Au). So it must depend which site you use. I am quite pleased with them in Australia. Its godaddy that have become jokers-support are donkeys, and have considered moving all my domains and hosting over to planetdomain. (Time consuming so not done yet).
I was actually very surprised to see these negative posts, as I actually recommend them. To me they have been great, and any problems- usually from my own hand, have been dealt with very very quickly.

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Rick Beetham

It’s been a few years since I first posted my comments – as can be seen I never moved off them and they have improved immensely since my first encounter. I’ve had to deal and work with other providers since then and without a doubt they are at the head of the group now for support, flexibility and timeliness.

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mark

Planet domain, the people who take your money, hold you forever in a support queue only to tell you that they cant fix ‘it’ right now.
They will take your money, promise to have email up and running immediately and then brush you off while they work out how to get it going.
The performance is pitiful . Also , never but a GEOtrust SSL certificate. Your money disappears, no one can help you and if you buy thru Planet Domain, you get put into a Quality Review process.
Basic stuff from people who really dont care about anything other than taking your money

Aaron

Planet Domain is by far the shittiest web Hosting company in Australia. In the last 6 months my websites have been down four times for a total 6 hours each time.

We have lost $1,000′s in SEO and ranking on google thanks to Planet Domain.

If I was you I would use anyone but Planet Domain

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james

this is the worst service i have ever had. Planetdomain and Netregistry have some serious issues and their customer support are less than helpful. They actually make life more difficult!!!

I need to know if anyone has any better options for me. I clearly need to leave planetdomain forever as they are absolutely hopeless but is there any better option out there? I need a reliable service for web hosting.

Planetdomain have 10 tickets I have logged for them to fix issues where I cant recieve or send emails. And ever since they merged with the Netregistry people I have been receiving spamhaus alerts and loads of spam emails!!!

PLEEEEASE HELP!!!

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Rik

planetdomain is the crappiest web host possible. They have issues daily (check that out on their website – its there for all to see) The call centre staff are hopeless and lie to you saying its not the fault with them then they will issue a notice contradicting that statement on their website.
I have a price sensitive website which needs constant updating and haven’t been able to do that for 2 days and am quickly losing professional credibility as my website states 1 price and I’m quoting another on the phone or in peson and of course nobody believes that the website is “really down”. they should be sued for this. Bloody disgraceful and I’ll be noving my host offshore outside of Australia where you get nothing of any quality

Michael

Don’t go near them if you wish to keep your sanity.

I was told I had to cancel my old account to upgrade. When I did, they charged me as a new customer and wouldn’t correct it even though I had been with them for years. I also got a bill for the equivalent of 4 months overdue when it was 2 months (because I wasn’t informed the card they automatically charged each year had passed it’s expiry date).

Since then I’ve been passed from person to person who has no idea to what the last person agreed to. I’m just grateful to pay their exorbitant bill and never deal with them again.
Michael

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